Return / Exchange & Refunds Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.ziiyy@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact.ziiyy@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are not 100% satisfied with your online purchase, you can get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 15 days of receiving your order.
What is Online Store Credit?. It means you can return your purchase and utilize the same amount for a later purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please Note:
- Refund can only be claimed within 15 days only.
- Any item(s) that has been worn, used, or altered will not be exchanged.
- Tags and labels must be intact.
- Summer items will be exchanged only with summer stock items whereas winter items will be exchanged only with winteer stock items.
- Inter-brand exchange is not allowed.
- Except in cases where issue is on store's side, shipment and managements costs will be deducted from refund / exchange.